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4 Gladys Ct., Edison, NJ 08817   Ph:  732-248-4900  Fax:  732-248-4960

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Returns FAQ's

 

Sales FAQ | Fulfillment FAQ | Support FAQ | Installation FAQ | Returns FAQ | Freight and Handling FAQ 

  
Q. What is the return policy?
A.
 The return policy is as follows:

     Approval is required prior to any return.

  • We will issue a Return Authorization card to accompany the shipment.

  • Effective October 1, 2000 Hytrol’s restock guideline is as follows:
  • Only stockyard items may be returned.
  • Minimum restock is 25% of MSRP. and a $50.00 minimum dollar amount.
  • Items to be returned to the Jonesboro, AR facility where assembly originated.
  • Items must be returned in original crate if possible, along with the return goods authorization tag.
  • All shipment must be  prepaid.  All collect shipments will be refused and returned to the sender.

Q. Where do I get a return authorization card?
A.  
Send an email to sales@centuryconveyor.com

Indicate your order number and reason for the return request.  We will process the request and contact you with the appropriate info as soon as possible.