Q. How much does shipping
cost?
A. Hytrol is recognized as a national account with our freight
carriers. The actual cost for
freight is determined by the total size and weight of the load, and the final
destination. The carrier will calculate the final total based on these
parameters.
Q.
How long will it take to receive my equipment?
A. Your
order is processed immediately after we have the shipping and payment
information resolved.
We
ship the material from the warehouse in 24 to 48 hours. Normal
transit time to the east coast states is 2 -3 days. Normal transit time to
the west coast is 5 to 7 days.
If
you have an urgent matter, please let us know. We can attempt to expedite
the process.
Q. What do I do if something is damaged in transit?
A.
Don't let the driver leave without noting the damage on the bill of
lading. Ask the driver what the claims process is. YOU
NEED TO FILE THE CLAIM. We cannot do this for you.
Q.
Can we use our corporate shipping account with our carriers.
A. If you have an account with any of the carriers that we offer, you should choose to ship the items "collect". The carrier will collect from you in the usual manner. We cannot ship by carriers other than those offered at this time.
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